beginner / 35 minutes

AI Client Onboarding Workflow

Map the first client handoff without hiding missing access, unclear ownership or decisions that still belong to a person.

Result: A client onboarding plan with required inputs, owners, dates, handoffs and open items.

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5 steps to a reviewable draft

  1. 01

    Define the onboarding finish line

    State what must be true before delivery can start, including access, files, approvals and introductions.

    Result: A concrete onboarding completion condition.

  2. 02

    Map inputs and owners

    List each item the client and team must provide, who checks it and what happens when it is missing.

    Result: An input register with named responsibility.

  3. 03

    Build the onboarding plan

    Ask for a checklist that preserves dependencies and open decisions.

    Result: A checklist that exposes missing inputs before they delay delivery.

    Your prompt

    Create a client onboarding plan from this signed scope: {{scope}}. Completion condition: {{finish_line}}. Required client inputs: {{client_inputs}}. Internal owners and handoffs: {{owners}}. Known dates and constraints: {{dates}}. Return a sequenced checklist with item, owner, dependency, due date, evidence of completion and an open-items section. Mark unknowns [OPEN]. Do not invent access requirements, dates, responsibilities or contractual commitments.
    Example input

    Website copy project. Client supplies approved offer facts and analytics access. Writer owns discovery; owner approves claims.

    Example output

    Item: approved offer facts. Owner: client. Dependency: discovery call complete. Evidence: signed fact sheet. Due date: [OPEN].

  4. 04

    Walk through the handoffs

    Review the checklist with the delivery owner and test what happens if a client input arrives late.

    Result: A workable sequence with escalation points.

  5. 05

    Send the agreed version

    Share the client-facing actions, keep internal notes separate and record the next checkpoint.

    Result: Both sides know the next action and owner.

What a finished draft should contain

A website-copy onboarding plan with four gates: approved offer facts before discovery, written outline approval before drafting, analytics access stored through the approved credential process, and an [OPEN] launch date owned by the project lead.

What this process cannot decide

  • AI cannot interpret a contract or expand the signed scope
  • Access credentials require secure handling outside the checklist
  • Dates responsibilities and customer promises need owner confirmation.

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